Refund Policy

At Melanin Glimmer, customer satisfaction is our priority. This Refund Policy explains how we handle returns and refunds for purchases made on www.melaninglimmer.com.
 

1. Eligibility for Refunds

If you are not completely satisfied with your purchase, you may request a refund within 14 days of receiving your order. To be eligible, products must be unused, in their original packaging, and in the same condition as received.
 

2. How to Request a Refund

To start a refund, please contact us at info@melaninglimmer.com with your order number and reason for the return. We will provide instructions for returning your item.
 

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.
 

4. Shipping Costs

Original shipping costs are non-refundable. You are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
 

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We’ll arrange a replacement or full refund, including shipping costs.

6. Exceptions

For hygiene reasons, opened or used products cannot be returned unless faulty.

7. Questions

If you have any questions about our Refund Policy, please contact us at info@melaninglimmer.com.